Experiencing Issues with Slack
Portal Operational
Application Operational
API Operational
CRM Operational
Bank Linking Operational
Contract Operational
SendGrid Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
SendGrid Email Activity Operational
SendGrid Marketing Campaigns Operational
Twilio Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
AWS Operational
Slack Degraded Performance
New Relic Operational
New Relic Browser : US Operational
New Relic Serverless : US Operational
New Relic Logs : US Operational
New Relic Infrastructure : US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Resolved - This incident has been resolved.
Jul 1, 14:09 EDT
Identified - There was an unannounced change to the NSLDS file format which is causing parsing errors when using the "Upload NSLDS File".

Our development team is actively working on resolving this issue to allow the updated file format to be uploaded.

Jul 1, 13:30 EDT
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - This incident has been resolved.
Jun 21, 23:40 EDT
Update - Certain email providers are continuing to see mail delivery delays, but Google properties such as Gmail and Google Apps are delivering normally.
Jun 21, 18:40 EDT
Monitoring - We are currently experiencing delays with HelloSign email delivery to specific providers and are working to resolve the issue. HelloFax and HelloWorks email delivery is not affected.
Jun 21, 15:15 EDT
Resolved - This incident has been resolved.
Jun 21, 20:05 EDT
Monitoring - We have implemented a fix to relieve the issues causing degraded performance and will monitor for the next few hours.
Jun 21, 17:50 EDT
Identified - The issue has been identified and a fix has been implemented.
Jun 21, 17:05 EDT
Investigating - We are currently investigating reports of system slowness.
Jun 21, 16:15 EDT
Resolved - This incident has been resolved.
Jun 21, 15:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 14:40 EDT
Investigating - We are investigating reports of document templates either not appearing and/or not generating.
Jun 21, 13:15 EDT