Minor Service Outage
Portal Operational
Application Operational
API Operational
CRM Partial Outage
Bank Linking Operational
Contract Operational
SendGrid Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
SendGrid Email Activity Operational
SendGrid Marketing Campaigns Operational
Twilio Degraded Performance
Twilio PHONE NUMBERS Degraded Performance
Twilio SMS Operational
AWS Operational
Slack Operational
New Relic Operational
New Relic Browser : US Operational
New Relic Serverless : US Operational
New Relic Logs : US Operational
New Relic Infrastructure : US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 16:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 12:20 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 16:15 EDT
Monitoring - A fix has been implemented for the system outage and degraded system speeds and we are monitoring the results.
Sep 20, 13:40 EDT
Update - We are continuing to investigate degraded system performance and partial outage.
Sep 20, 12:05 EDT
Investigating - We are currently investigating reports of system slowness.
Sep 20, 11:35 EDT
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 17:05 EDT
Investigating - We are currently investigating this issue.
Sep 19, 13:50 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - This incident has been resolved.
Sep 15, 09:40 EDT
Monitoring - Meridian Link/Universal Credit/Xactus have reported that credit pull processing times have significantly improved. Credit pulls through the CRM are now operational.

We will continue to monitor over the next few hours.

Sep 14, 13:05 EDT
Identified - Meridian Link/Universal Credit/Xactus is currently reporting system outages which is affecting the ability to pull credit in the CRM. We will continue to monitor the situation and update clients once they have fixed the issue.
Sep 13, 13:15 EDT
Resolved - This incident has been resolved.
Sep 15, 09:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 13:15 EDT
Investigating - We are currently investigating this issue.
Sep 14, 11:30 EDT
Sep 14, 2022
Sep 13, 2022